Jorrit de Jong is a Research Fellow at the Ash Institute for Democratic Governance and Innovation at the Harvard Kennedy School. His research, teaching, and consultancy work focus on innovations in governance. De Jong is the former Director of the Centre for Government Studies, at Leiden University, the Netherlands. He is cofounder of the Kafka Brigade, an action research team investigating excessive bureaucracy. He served as a special adviser on the Dutch Ministerial Committee on Public Sector Reform. A specialist in simulations games, De Jong has taught in many international executive education programs. Two books on improving access to public services, coauthored and coedited with Gowher Rizvi, will be published in 2008. Another volume, on transforming principles in government innovation is forthcoming. Web site: http://www.improvingaccess.org.